Effectively Making Yourself Understood In Mediations

August 30, 2018By Bill RatliffUncategorized

In my last post, I mentioned that I enjoy reading the work of former FBI hostage negotiator, and now CEO & Founder of the Black Swan Group, Chris Voss. In his blog, The Edge, he writes frequently about effective communication techniques and tactics. It’s a given that communicating effectively is a fundamental requirement of our … Read More

Using “Tactical Empathy” In Mediations

August 9, 2018By Bill RatliffUncategorized

One author I enjoy reading is former FBI hostage negotiator, and now CEO & Founder of the Black Swan Group, Chris Voss. He’s has been blogging on his area of expertise since 2013. (If you’re a frequent flyer, you might be interested in this post: Negotiating a Seat on a Plane When There Isn’t One). … Read More